MS3 is a cross platform enterprise mobile application for effective Customer Support functioning. It integrates field team, back office, warehouses and management thereby optimizing workflow operations. MS3 updates the field team instantaneously to help them respond quickly to office and customers appropriately. MS3 is aimed for wide variety of engineering and manufacturing industries who value their customers and offer a timely support as required.
The MS3 advantages are spread over to back office, customer support team and customers as follows:
Advantages to Back Office:
Continuous update of field calls handled.
Spotting nearest engineer and allocation of task.
Enabling immediate acknowledgment to the customer.
Advantages to Field Engineers:
Access to nature of breakdown.
Access to equipment and customer history.
Access to inventory and parts availability.
Acknowledging ticket raised by back office.
Inform schedule to the Customer.
Benefits to Customers:
Timely feedback from customer support department.
Feedback in terms of time line, and cost estimate.
Enabling rescheduling of tasks at customer end.
MS3 Specifications:
Design based on extensive data of end user industry.
Works on Blackberry and Android.
Portable on Symbian , Windows Mobiles and iPhone.
Enabled with Custom Databases, SAP, Oracle, JDEdwards, etc
Local data storage in case of broken connection.
MS3 Availability:
User Licenses Model.
SaaS Model.
